At Al Elé, we do our best to embody slow fashion. We minimise our plastic use by utilising natural fibres, which not only reduces waste but also ensures that your clothes are built to last for years. We are also committed to ethical practices by paying fair wages to all our workers.

Given the nature of the fashion industry and how clothes are typically manufactured, however, it's difficult to assert that we are a 100% sustainable brand. We are dedicated to minimising impact where possible within the context of a small business, and always welcome any suggestions you may have on how to improve.

We use all natural fibres - meaning silk, cotton, linen, and wool. We never use materials like viscose or rayon, which are regenerated cellulose fibres. 

We do, however, use polyester thread in our clothing. While we previously used cotton thread, we found that it would sometimes snap over time, requiring more frequent repairs. To ensure the longevity of our clothing, we now use polyester thread, while maintaining the use of natural fibres throughout all our pieces.

At Al Elé, we are big supporters of low fuss, low maintenance fashion!

As such, we recommend a simple cold wash and line dry. If you're quick enough out of the washing machine, just give your garment a shake, and hang it up to dry - you'll find you need little to no ironing.

If you wish to iron your Al Elé garments, simply use a warm to hot iron with steam.

All Al Elé clothes are handmade in Melbourne. The majority of our garments are made in our Eaglemont studio, and from 2025, they will also be produced at our Ivanhoe store.

We do! We regularly customise our own designs to fit you, and in 2025 we are also offering a limited number of completely custom designs. Please check our Custom Designs & Alterations page for further information.

All sizing measurements can be found online, which are based on standard Australian sizing guidelines. You are also welcome to come into the store to arrange a fitting - it's always good to double check!

Any and all - excluding cheques!

The best way to stay up to date is via our Instagram and our new newsletter, where we share regular updates on everything here at Al Elé.

Yes, we offer gift cards! While not currently available via our online store, you can purchase them in our Ivanhoe store or by getting in touch over email. Every gift card is presented in a beautiful gold foil card with your chosen amount, expiry date, and recipient name.

If your item is a standard size, we accept returns within 30 days. 

Please bear in mind that we do not take returns on any altered garments. If you would like any further adjustments to your altered garment, however, we are more than happy to work with you to resolve this. Please get in touch via email or come visit us at our Ivanhoe store.

Depending on the alteration, most are included in our prices at no additional cost. We offer the first 5 cm of hemming for free, and charge $1 for each additional centimetre. For example, if you add 12 cm to your hem, the total cost would be $7. Please check our Custom Designs & Alterations page for further information.

If you can't come into our Ivanhoe store to pick up the items you would like, you can purchase everything online via our Shop page. If we don't have the style you are after online, please send us an email so we can send you an invoice and arrange your purchase.

If you're ordering a garment that needs to be altered or customised, please place the order online and then email us with all details.

You will receive your order within two to six weeks, depending on the time of year.

Please bear in mind that spring and summer (September through to December) is our busy season, which is when deliveries can take up to six weeks. This is why we recommend shopping early for your spring and summer. We want you to be able to enjoy your garments as much as possible, so please try to avoid leaving your order to the last minute for maximum satisfaction.

If an item is damaged or defective upon arrival, please get in touch via email so we can assist.

Please note that, because we use all natural fibres, some minor imperfections are inevitable. While we always ensure to minimise noticeable flaws, natural slubs and slight irregularities may be present.

Shipping within Australia is $15, sent via Australia Post. 

Because all our items are made to order, we generally don’t ship express - other than during the Christmas period, to ensure your order arrives in time for the festivities.

Yes, we ship internationally. Please contact us to let us know what you'd like to order, and we’ll provide a shipping quote based on your location.

Yes, you can - however, what can be changed or cancelled will depend on how quickly you get in contact. Please email us within 48 hours of placing your item for any changes or cancellations.